Claims Management
About the services we provide.
Residential and Commercial Property Claim Management
Your insured requires a specialized adjuster, not just someone to identify damage. Our adjusters are trained to identify the cause of loss, gather all facts associated with the claim and recommend steps to achieve indemnification, and this is where we make the difference.
Immediately following field inspection occurs, the adjuster — per carrier guidelines — will either settle the claim onsite with the insured or will submit their report and estimate back to your desk adjuster for approval.
Casualty and Liability Investigation
Brown & Wells offers professional investigations with experienced liability adjusters who understand the importance of a prompt and thorough field investigation. Our adjusters know how to gather the necessary documentation for each claim including police reports, recorded statements, medical authorizations, death certificates, Medicare forms and any other documentation the client requests.
Our adjusters conduct full scene investigations, providing concise photographs and detailed diagrams, and have experience handling complex accident, injury, and liability claims. We take pride in our settlement negotiation skills and can help you avoid costly litigation expenses by reaching fair agreements quickly.
Desk Adjusting/Inside Claim Operations
Utilizing and integrating new technology has allowed us to increase the quality of our desk adjusting final product and cycle time. This in turn creates a better experience for the insured.
Our desk adjusters have prior field experience and provide high levels of quality control in review and processing of claims. Our desk adjusters can also serve a dual role in the processing and handling of content losses, should that be your need.
TPA (Third-Party Administrator) Operations
We build every new TPA operation from scratch, establishing policy, standards, and processes that align with your company’s requirements.
Whether your need is for full white-label service or you’re outsourcing our assistance for claims overflow, we always rise to the occasion.
Our TPA integration is a seamless process as we train on most major claims management systems. We are skilled in handling losses from the first notice of loss to the final payment, cradle-to-grave, with customized services to meet your need.
Catastrophe Response
No matter how large or small the catastrophe, Brown & Wells deploys our most experienced CAT adjusters with the full support of our management teams and staff members to personally attend to your claims quickly, efficiently, and professionally.
Our catastrophe deployment plans accurately match our resources and capabilities to the risk exposure and expectations of our clients. Our CAT adjusters pride themselves in rapid response times and complete customer satisfaction.
You will have the peace of mind knowing that your claims are never subcontracted to third party vendors and are handled diligently by the most qualified adjusters in the industry.
Require Specialty Services? Contact us and tell us how we can help meet your needs.
Contact Us
50
States Serviced
5,000+
Adjusters
100%
Client Satisfaction
